Frequently Asked Questions
Everything you need to know about shopping at Shop Ronny Kobo.
What is your shipping policy?
We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited orders are processed within 2-3 business days. Free shipping is available on all domestic orders over $250.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 21 days of delivery. Please visit our online returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide. Since our pieces are designed with high-quality fabrics and unique silhouettes, we recommend checking the specific measurements or contacting our stylists for fit advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Affirm and Klarna.
Do you ship internationally?
Yes, Shop Ronny Kobo ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How should I care for my Ronny Kobo garments?
To maintain the longevity of our signature knits and delicate silks, we recommend professional dry cleaning. Please refer to the care label inside each garment for specific laundering instructions.